Terms of Service

These are the plain-language terms for working with Clean Bee LLC ("Clean Bee", "we", "us"). By booking a cleaning, you agree to them. If anything here is unclear, message us before booking — we're happy to explain.

Quotes

Quotes are prepared from the information and photos you send us, and are confirmed in writing. If your home's condition turns out to be significantly different from what the photos showed, we'll tell you before starting and agree on any price change in writing — no surprises after the fact.

Scheduling and rescheduling

All scheduling happens by WhatsApp, text or email. Need to reschedule? Message us as early as you can so we can offer the slot to another home and find you a new one. We'll do the same for you if we ever need to move a visit.

Access to your home

You can be home during the cleaning or arrange access with a key or door code. We'll message you when we're on our way and when we're done. Any access instructions you give us are kept in writing.

Payment

Payment is due on the day of the cleaning. The accepted payment methods are confirmed with you in writing when you book.

If something isn't right

Something not right? Message us and we'll make it right. Tell us within 24 hours of the cleaning, ideally with a photo, and we'll work it out with you in writing.

Our supplies, your home

We bring our own products and equipment. If anyone in your home has allergies or sensitivities, or you'd like child- and pet-safe products, tell us in writing before the first visit so we can plan for it. If you ask us to use a specific product of yours, we'll follow its instructions but can't take responsibility for how it performs.

Communication

Clean Bee works exclusively in writing — WhatsApp, text (SMS) and email. We don't take phone calls, which keeps every agreement documented for both of us.

Questions

Message us at cleanbeebm@gmail.com or (774) 532-3879 (WhatsApp and text only).